Effective 22 July 2026
Who ProOne Group is
ProOne Group is a business transformation and implementation business operating from South East Queensland, Australia. ProOne Group handles personal information in accordance with applicable Australian privacy requirements and the practices described in this policy.
Scope of the policy
This policy applies to personal information collected through this website, its enquiry forms, referral pathway and related correspondence.
Personal information collected
The website may collect names, business and organisation details, email addresses, phone numbers, business type and location, broad team, location and annual-revenue ranges, intended timeframe, website links, enquiry details, contact preferences, referral context and consent records. It does not ask for passwords, payment-card details or detailed sensitive financial records.
How information is collected
Information is collected when you complete a form, correspond with ProOne Group or interact with optional website analytics after giving consent. Basic network and request information may also be processed by the hosting provider for delivery and security.
Collection through forms and referrals
Enquiry information is collected to assess and respond to the request. Referrers can discuss a situation without identifying the client. Identifiable client details must only be supplied with permission.
Purposes of collection and use
Information is used to review and respond to enquiries, decide the next step, maintain the enquiry record, send acknowledgement and internal notification emails when email delivery is configured, and protect the form from misuse.
Service providers and disclosures
The website uses Cloudflare-hosted infrastructure and a Cloudflare D1 database for delivery and enquiry storage. Resend processes notification and acknowledgement emails when server email credentials are configured. Google Analytics processes non-personal website event data only when a measurement ID is configured and the visitor allows analytics. Information may also be disclosed where required by law or with consent.
Overseas processing or disclosure
Cloudflare is a global United States-based provider and states that it primarily stores information in the United States and European Economic Area. Resend is a United States provider and states that personal data may be transferred to and processed in the United States. If Google Analytics is enabled, measurement data is handled through Google’s regional and global infrastructure. Provider locations and subprocessors may change.
Direct marketing
The website enquiry system sends transactional acknowledgements, not marketing campaigns. Personal information will not be added to direct marketing through this form unless separate consent is obtained.
Data security
The enquiry system uses server-side validation, field limits, a honeypot, a minimum completion-time check, rate limiting, origin checks and access-controlled database infrastructure. No internet transmission or storage system can be guaranteed completely secure.
Retention and deletion
The website does not automatically delete enquiry records after a fixed period. Records remain in the enquiry database until they are deleted through an authorised process. You may request deletion, subject to any legal or operational need to retain the record.
Access and correction
You may ask to access or correct personal information held about you. ProOne Group may need to verify your identity before responding.
Privacy complaints
Use the contact page to raise a privacy question or complaint. Include enough information to identify the issue without sending unnecessary sensitive information.
Data breaches
Suspected data breaches will be assessed and addressed in accordance with applicable requirements and the circumstances of the incident.
Contact details
Use the website contact page to request access, correction or deletion, or to raise a privacy complaint. Configured email and phone details are also displayed on that page when available.